Altitude Zermatt

Insurance

Participation in any of our activities does not include insurance. Altitude strongly recommends that our clients have a valid accident insurance which covers skiing in all conditions, including off-piste and beyond the marked routes.

Minimum Booking Policy

In certain busy weeks of the season, we do have a minimum number of hours that need to be booked due to high demand. You will be informed about this on booking. Once booked, if any lessons are cancelled adjusting the booking to less than the minimum required, it may not be possible to retain the original dates and prices on booking. Normal cancellation conditions apply.

Cancelation Policy

Any bookings that are cancelled within 7 days will incur a charge of 50%. For lessons in New Year Week and February holidays (19th December 2021 –1st January 2022 and 13th February 2022 –26th February 2022), any bookings cancelled within 14 days will incur a charge of 50%. All bookings not cancelled more than 48 hours in advance will not be refunded.

In the case of lesson cancellation due to lift closure, injury or sickness, adverse weather conditions, breakdowns of mechanical installations or other incidents beyond the company’s control Altitude will not be liable to provide the client with a refund. We advise our clients to take out adequate insurance to cover them in the case of cancellation.

Altitude declines all liability in the case of an accident that occurs during any lesson or company run event. Altitude reserves the right to cancel any session if payment is not settled in full before the lesson.

COVID

All of our bookings will benefit from Altitude’s COVID-19 100% zero risk free guarantee. This will be applicable to any bookings made with our ski school which need to be cancelled due to the following COVID-19 issues provided we are notified 48 hours in advance of the lesson:

You are prevented from travelling due to government-imposed travel restrictions in your country or in Switzerland
You or an immediate family member are sick with Covid-19 and unable to travel (a medical certificate will be required)
The resort has been closed due to COVID-19
In all other circumstances our standard cancellation policy applies.

Policy For: Polar Bear Lessons / Group Lessons / Performance Clinics

Altitude’s policy on polar bear groups or group lessons for both children and adults, is that once booked and confirmed, all lessons with only 1 participant will run for a reduced time of 2 hours (for half day lessons) or 4 hours (for full day lessons). Any polar bear groups, or group lessons with 2 or more participants will run for the full duration.

Important Information For Parents

Altitude Ski & Snowboard School request that all parents read this information and make sure all the points are covered, regardless of the age or level of the children. This will help ensure that everything will run smoothly and will keep the learning environment as safe and fun as possible for our most precious customers- your kids!

It is essential that children come prepared with the following:

• Helmets (To be worn by all children under 13 years old)
• Appropriate warm and waterproof gloves and clothing
• Suitable eye protection – glasses or goggles with UVA filter
• Pocket money for Hot-Chocolate breaks (CHF 10.- per day)
• Be able to use the toilet unassisted
• Details for the instructor of any medical conditions and dietary requirements must be made known to the Altitude office staff and instructor prior to all lessons.

If a client has a child in a lesson with Altitude, but does not arrive within 15 minutes of the agreed time to pick up the child, we will have to enforce a charge of CHF 50 per half hour.